Egineering focused manager expectations

I would love to have manager that has technical abilities. Unfortunately I get some people who are looking at log files and are screaming WITCHCRAFT - BURN IT.

If you can read log file and decide that you don’t need to involve whole team and ask everyone around to participate you are gold.

If there is some configuration issue because someone forgot to change setting or add setting to a file, and don’t have to involve 5 people to fix it you are gold.

If there is small irrelevant code issue that slipped past through code review,
and QA and you can fix it on your own before demo for stakeholders instead of screaming that there is issue bringing end of the world you are gold.

Yes there are some issues with our system but technical inclined managers can make life easier. For such person it is easier to maintain faith in your team because they know small issue in config is not some hidden dragon. It is a lot easier for technical person to grasp possibilities of technical team.

Maybe it is only my ego but I really get annoyed when people make fuss over stuff that I can fix in 2 minutes. Especially when they go around screaming that sky is falling and reality is that when you read log files it is perfectly understandable issue. Even more annoying when they send log statement with exception to you and it is perfectly literal exception message like “cannot connect to 3'rd party X” and 3'rd party X is down, but somehow their comprehension goes wild…